Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 573-499-0004 or make an appointment online!
Know Your Rights
Steve, Donnie and Scott and staff know the importance of customer service. They take a personal interest in customer satisfaction. Always accommodating and ready to get you back on the road as quickly as possible. We love that they are in the neighborhood and that we can call on them with all our car issues. Add Columbia Car Care to your Contact Favorites!
My mom brought her car here because an under panel was dragging. They fixed it while she waited on the same day for a nominal cost. Thank you!
I have been taking my Cars to Columbia Car Care for years and without hesitation I can recommend them. Good service. Educated and professional recommendations. Fair prices This time it was just an oil change but we take our car there for all problems.
10/10, would recommend.
Electronic ServicesIf any of y'all are in search of a car mechanic, please consider giving your business to the folks over at Columbia Car Care. We had a dashboard light come on recently and were mentally bracing ourselves for the cost of getting whatever it was fixed as soon as possible. They ran all the tests and let us know everything was actually okay and we did not need to buy any new parts right now. They could have easily gone ahead charging us whatever for needless services but were extremely professional and honest. Also, their prices are great, we get our routine check ups (e.g., oil, air filter, tires) done here!
Firestone wouldn't give us the time of day. Walmart didn't have the bulb we needed. These folks not only answered the phone with a live voice but were friendly, got us right in, took care of us, continued to be friendly, and replaced the simple bulb in 15 minutes. I recommend them to any one. We were just passing thru town and they treated us RIGHT!!!
Honest, excellent service! EMS & Fed Ex use this shop. Enough said!!